A large city firm with multiple qualifications in its accountant’s report.
Introduction:A large city firm was presented with multiple qualifications in its accountant’s report. Many of the problems arose due to a lack of communication between the fee earners and the accounts staff leading to overdrawn matters and payments being made without appropriate authorisation.
What we did:
Two very distinct training sessions were devised to ensure far better compliance by the firm: a detailed session for the accounts team, linked into the firm’s own procedures, to improve their competence and confidence; and for the ‘time pressured’ partners, a much shorter session tailored to the specific problems and procedure changes, while still reinforcing the key rules.
Tangible result:
The firms’ incidence of breaches reduced significantly in the following period.
