A major international firm had struggled to fully record time for over 100 years.
Brief:
A major international firm had struggled to get fee earners to fully record time for over 100 years and appreciated the impact that this was having on profitability.
What we did:
A training programme was rolled out across the firm to help fee earners understand why they were failing to record all time and to show them best practice to help them to improve their skills. At the end of the training a revised time recording policy was issued which reflected best practice and the culture of the firm. Support was provided after the training to ensure that the firm took ownership of the project to achieve a long term increase in hours recorded.
Tangible result:
The result of the intervention was a 16% increase in recorded time with just a 1% fall in the recovery rate for the three months after the training.
